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Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

Nearly 90% of executives managing supply chains and production seek to ramp up investment in generative AI, but there's a recognised need for advanced training and comprehension of the technology, Accenture's 'Pulse of Change' survey reveals.

Adyen has joined forces with insurtech company, Cover Genius, to boost authorisation rates for online payments and advance transaction security worldwide.

Red Hat and Elastic extend their partnership to introduce upgraded search experiences backed by retrieval augmented generation (RAG) patterns, reinventing AI use in business applications.

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

Lumify Work becomes a VCF Authorised Education Delivery Partner for VMware by Broadcom in Australia and New Zealand.

For its 18th anniversary, Sydney-based Sphere PR unveils a customised cyber-crisis communications service, underscoring its expertise in tech security PR in Australia and New Zealand.

In a boost for racing fans, Kordia collaborates with Entain's Trackside to air horse racing free-to-air in NZ via Kordia’s DTT network, enhancing access and coverage.

Microsoft and LinkedIn's annual Work Trend Index reveals how AI is transforming workplaces, with New Zealand leading in AI adoption despite lacking comprehensive implementation plans.

Despite economic concerns, 46% of Australian and New Zealand SMBs plan to increase marketing spend in a bid to survive, with 48% set to raise their budgets by at least 10%, finds survey.

Shoppers in Australia and New Zealand seek more personalised online experiences, but remain wary of artificial intelligence's role in retail, as the new commercetools study finds.

COVID-19 has highlighted the fragility of global supply chains, pushing Western nations to reshore production for increased resilience, economic benefits, and sustainability.

Red Hat, a leader in open-source solutions, has launched the Podman AI Lab, an extension for its Podman Desktop, aiming to provide developers an easier and efficient way to build and run AI-powered apps in containerised environments on local workstations.

Data intelligence platform, Similarweb, launches its AI tool, SAM, designed to enhance sales workflows and identify key prospects for data-driven, targeted messaging.

Stack Overflow and OpenAI announce a key partnership to accelerate artificial intelligence development, providing users with access to trusted knowledge and data, while enhancing their product performance.

Te Tumu Paeroa, the Māori Trustee office, partners with Microsoft, forging a revolutionary digital strategy that seeks to deepen landowners' connection with their land, enable swift recovery from major weather events, and advance solutions to key issues like climate change.

In the cyber-threat landscape, e-commerce businesses constantly juggle between providing a fast, seamless user experience and robust security measures, with threats ranging from bot attacks to DDoS assaults.

Personalised learning is being recognised as vital for modern workplaces, addressing diverse employee needs and facilitating engagement.

Indago Digital's new study reveals substantial disparities in site loading speed among leading content management systems.

ServiceNow fortifies its leadership in Australia and New Zealand as it welcomes esteemed IT professionals Barry Dietrich and David Thodey AO, aimed at promoting customer success and enhancing company culture.

Exposing the myth that retail digital strategies demand three years to yield results – it's time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

SnapLogic has clinched top spot in Aragon Research's annual Globe for Transformation Platform as a Service (tPaaS) for the third year running, solidifying its position as a leading provider in the emerging technology integration market.

SharpEnd's report reveals global brands' increasing reliance on connected tech like QR and NFC, paving the way for personalised marketing.